I can help OCLS manage user accounts and access, support third-party applications, find the root cause of problems, and document and train staff on changes.

Skills

Grouped by the duties in the OCLS job posting, with where I did the work and the tools I used.

Accounts & accessPrime · M.D. Sky OS

Activated and deactivated employees’ Google and company email accounts during onboarding and offboarding, set CRM user permissions, and helped staff get the system access their roles required. Built Google OAuth sign-in, role-based access and database access policies for a four-role platform.

Provisioning & deprovisioning · CRM permissions · Google OAuth · RBAC · database access policies · permission testing

User & workstation supportPrime

Troubleshot sign-in, application access and Windows workstation issues for a team of up to 80 across business and carrier portals, and walked users through each resolution in English or Spanish.

Windows · macOS · login and access issues · connectivity · user guidance

Application support & changesPrime · eBuilt

Supported staff on Sircon, CMS insurance platforms, carrier portals and RingCentral. On the systems I build, I investigate defects, test every user role, verify releases and roll back through Git when needed.

Git · GitHub · Supabase · PostgreSQL · release verification · rollback

Documentation & trainingPrime · M.D. Sky OS

Ran onboarding and training at Prime and wrote the procedures staff worked from. Built role-specific help articles and guided walkthroughs for M.D. Sky OS.

Procedures · training material · help center · walkthroughs

Scripting & integrationseBuilt

Connected Google OAuth, mapping, email and payment services using JavaScript and APIs, and automated recurring workflows.

JavaScript · React · APIs · webhooks · automation

Networking fundamentalseBuilt

Configured domains and DNS on Cloudflare for live sites. Basic router and Wi-Fi troubleshooting, and a foundational understanding of TCP/IP and DHCP.

DNS · Cloudflare · router/Wi-Fi basics · TCP/IP · DHCP

AI adoptioneBuilt

Build with Claude and other AI tools daily and help businesses adopt them in real workflows. Ready to support configuration, access and staff training for an enterprise AI rollout.

Claude · ChatGPT · Gemini · Codex · AI-assisted development · user training

Business toolsPrime · eBuilt

Google Workspace · Microsoft 365 · RingCentral (cloud VoIP) · Sircon · CMS insurance platforms · carrier portals

Enterprise ITNext to learn

My account lifecycle, permissions and change-control work maps to the concepts behind Active Directory, Group Policy and Intune. I haven’t administered those tools yet; they’re the first things I’d learn in this role.

How I troubleshoot

I treat every issue as a system problem, not a single symptom. I define who is affected, decide what matters most, check every layer, find the root cause, and resolve it so it doesn’t come back.

1. Define the scope and users Find out who is blocked, how many people, which roles or locations, since when, and what work has stopped. One user and a whole department are different problems.
2. Prioritize by impact Widespread or work-stopping issues come first. If people can’t work, I restore service with a safe workaround or rollback, then investigate.
3. Check the whole system I go layer by layer: account and permissions, device, network and DNS, application, data and integrations. Compare a user who works with one who doesn’t to narrow it down.
4. Find the root cause I reproduce it, capture the exact error, check recent changes, and test one cause at a time. A reset that clears the symptom isn’t the answer until I know why it happened.
5. Resolve, verify, close the loop I apply the resolution within policy with a rollback ready, confirm it with the affected users, document the cause and resolution, update the guide or setting that prevents a repeat, and escalate anything beyond my access.